We must assess to conduct the cleaning. Whether you are there or not. A 50% fee will imply when you fail to leave access to your home the day of service. There are no exceptions after the first incident.
We will assess a 50% fee if you cancel with less than 48 “business hours” notice. There are no exceptions after the first incident.
is greatly appreciated but not required. A suggested tipping range is 10-20% of the fee. Contact our office if you would wish to add tipping to your credit card payments.
We require a credit card for all first time cleans and a credit card on file for recurring clients. Payment is due at the time of service
We reserve the right to raise our rates at any time. You will be given advance notice of a price increase.
Don’t “clean” before we arrive, but do “pick up” as much as possible. The more surface area that is clutter free, the more our technicians are able to focus on quality and detail for you.
We love them! Please be sure to secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents. If your pet is a runner, please take steps to make sure they are secure. We will certainly do our best to not let them get out but we can’t be responsible should they escape while we are in and out of the house.
It’s bound to happen. We hate it when it does and we do our best to prevent it! The following is critical communication regarding our breakage policies:
1. Sometimes breakage occurs when there are “booby traps.” Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, tippy objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for “booby traps.” Please move unstable breakables to a place we do not clean (we do not clean curios, china cabinets, or clear wet bar shelves).
2. We will pay up to $100 per breakage item, when value is verifiable. Please move expensive figurines or glassware to an area we do not clean, or have us skip the area completely if you do not want wish to accept the risk.
3. In some cases, we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 30 days of discovery.
As the owners of Rise and Shine Cleaning Service we take responsibility for our employees and their actions. Our policies are designed to help minimize risks and abuse and are not intended to avoid responsibility. We will personally review any unresolved incident to insure the fairest resolution possible. We value you as a client and we wish to resolve each incident to your satisfaction.
Please do not hesitate to give us a call if you need further clarification on any of our policies. “Touching” people’s home is a very personal and emotional task. We do it every day with as much care and respect as possible. When we fail, we seek your communication on the matter and never want an issue to go unresolved. Thank you for your confidence in allowing us to handle life’s most expensive possession – your home!
In the event of bad weather. the ideal scenario would be to finish the client that we are currently servicing but employee safety will always come first.